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Planned maintenance

Refrigeration Maintenance Contracts
London

Refrigeration maintenance contracts in London for restaurants, hotels and multi-site operators. Bear’s planned maintenance / PPM stage covers scheduled visits, condenser cleans, F-Gas checks where required and agreed reactive support terms for commercial fridges, cold rooms and AC.

Site and asset review  ·  Quoted proposal  ·  All 32 London boroughs

What's included
Scheduled PPM visits
Planned preventative maintenance on a schedule agreed after site and asset review.
Agreed priority support
Priority support options and response expectations agreed in writing when your plan is quoted.
Maintenance sheet and report
After every maintenance visit — maintenance sheet and report provided.
Clear reactive terms
Reactive labour, parts and priority terms confirmed in writing as part of the maintenance proposal.
The case for a contract

Move from reactive callouts to planned maintenance

Reactive breakdowns are sometimes unavoidable, but the aim of a maintenance contract is to reduce avoidable failures, protect stock and give your business better control over cooling costs. Our planned refrigeration maintenance agreements give your business scheduled PPM visits, condenser cleans, F-Gas records where required, maintenance sheet and report after every visit, and agreed reactive support terms where included.

Not sure whether you need a one-off health check, a maintenance contract or priority support? View our Commercial Refrigeration & AC Support Plans. For new or unknown sites, the recommended first step is often a Bear Cooling Health Check from £195 + VAT for small commercial sites, with larger or multi-site locations quoted after discussion.

Our engineers offer planned maintenance contracts for restaurant groups, hotel operators and franchise networks — covering refrigeration and AC across London sites under one agreement. We have experience maintaining equipment across multi-site franchise operations in London.

Contracts are built around the equipment that most often causes business-critical downtime: commercial fridge repair, prep refrigeration, display units, cold room repair, freezer rooms and air conditioning service. Reactive call-out guidance is listed on our Price Rates page.

Emergency callout
£250+
Reactive and unplanned. Useful when something fails, but not a substitute for scheduled maintenance records.
On a contract
Planned
Quoted monthly or annual cost. PPM visits included. Reactive support expectations agreed in writing. Maintenance sheet and report every visit.
No records
Nothing in writing
No service history. No F-Gas records. No evidence of maintenance.
Full records
Every visit documented
Maintenance sheet and report after every PPM visit. F-Gas leak checks recorded.
All contracts priced after a site and asset review

One-off repair, Health Check, maintenance contract or support plan?

Bear keeps the route practical. A current fault belongs on the reactive repair route; an unknown or recently inherited site often starts with a Bear Cooling Health Check from £195 + VAT; planned PPM is for sites that need scheduled maintenance; and a support plan adds agreed priority terms for higher-risk or multi-site operations.

One-off repair Best when a fridge, cold room or AC system has already failed. First-hour attendance and labour guidance sits on Price Rates.
Health Check from £195 + VAT Best for small commercial sites that need asset condition notes before committing to a contract.
Planned maintenance contract Best for cold room maintenance, display fridges, condenser cleaning, F-Gas checks where required and regular PPM records.
Support plan Best when refrigeration and AC downtime affects trading, with priority support terms agreed after site review.
Maintenance examples

Example plans. Tailored after site review.

Essential
Essential planned maintenance
Smaller sites or lower-risk assets that need planned care and records.
  • Visit frequency recommended after asset review
  • Condenser clean each visit
  • Temperature and performance observations where appropriate
  • Maintenance sheet and report after each visit
  • Prioritised reactive support where included
  • Agreed contract labour terms
Get a proposal
Priced after site and asset review
High dependency
High-dependency / multi-site support
Critical cooling sites, hospitality operators and portfolios needing coordinated support.
  • Planned schedule across critical assets or sites
  • Asset list and equipment scope agreed in writing
  • Priority support options agreed when quoted
  • Parts and labour terms agreed in writing
  • Full maintenance documentation
  • Multi-site agreements available
Get a proposal
Priced after site and asset review
All contracts priced after a site and asset review. Call 020 3002 6826 for a quoted proposal. Monthly or annual payment. All terms in writing before work begins.
How it works

From first call to PPM cover in four steps

1
Call or enquire
Speak directly to our engineers. No call centres, no sales teams — just a straight conversation about what you need.
2
Health check or site review
For new or unknown sites, we usually start with a Bear Cooling Health Check from £195 + VAT for small commercial sites, or a quoted site review for larger/complex premises.
3
Contract agreed
All terms in writing. Monthly or annual payment. Scope, visit frequency and reactive support terms are confirmed before work begins.
4
PPM visits begin
Scheduled visits booked in advance. Priority support, if included, follows the response expectations agreed in writing. Maintenance sheet and report after every visit.
Multi-site operators

One maintenance route.
Across your sites.
Clear reporting.

If you manage multiple commercial premises in London, you already know the cost of reactive maintenance. One cold room failure on a busy weekend can create stock, trading and customer-service pressure.

Our engineers offer planned maintenance contracts for restaurant groups, hotel operators and franchise networks — covering refrigeration and AC across all your London sites under one agreement. We have experience maintaining equipment across multi-site franchise operations in London.

Scheduled visits, agreed priority support options, and a maintenance sheet with report after every visit — so your records are always in order.

Talk to our engineers
Restaurant groups
One agreement covering agreed sites. One point of contact. Consistent reporting across your portfolio.
Hotel operators
Refrigeration and AC maintained under one contract. Planned visits scheduled around your occupancy.
Franchise networks
Consistent maintenance standards across all franchise sites. Central billing available.
Common questions

What operators ask about contracts

All contracts are priced after a site and asset review based on your exact equipment. Reactive call-out and first-hour charges are shown on our Price Rates page. Call 020 3002 6826 for a quoted proposal.

Scheduled PPM visits, condenser cleans, temperature checks, F-Gas leak checks where required, agreed reactive support terms where included, and a maintenance sheet with report after every visit.

Visit frequency is agreed after the asset and site review. Light-use sites may need fewer visits, while busy kitchens, cold rooms, display fridges and multi-site operations may need more regular PPM.

F-Gas leak checks and records are included where required by the equipment and agreed scope. Bear engineers are F-Gas certified for refrigeration and AC.

Yes. One agreement can cover cold rooms, freezer rooms, display fridges, prep refrigeration, cellar cooling and commercial AC where suitable.

Parts, refrigerant, major repairs, replacement equipment, specialist access, out-of-scope assets and remedial works are usually quoted separately unless specifically included in the written agreement.

Site and asset review

Ready to move from reactive
to planned support?

Call us for a health check, site review or quoted maintenance proposal. Direct line to our engineers — no call centres.

Maintenance that keeps breakdown decisions simple

A Bear maintenance contract is built around the equipment you actually run: cold rooms, display fridges, cellar cooling, kitchen refrigeration and commercial AC. We review the site first, agree the visit frequency, then set clear reactive terms so managers know who to call when temperatures drift.

What is included? Planned inspection, airflow and condenser checks, controls review, F-Gas checks where relevant, and a practical report after visits.
Who is it for? Restaurants, hotels, pubs, retail food sites, kitchens and operators with multiple assets or branches.
How is it priced? Contracts are quoted after site and asset review. Reactive call-out costs are shown separately on Price Rates.
Why now? Preventable faults often become urgent when coils are blocked, fans fail, or temperature records are already under pressure.
WhatsApp our engineers
BREAKDOWN? Call 020 3002 6826 — Direct to our engineers · 24 hours · 7 days