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Commercial cooling support

From Emergency Repairs to Long-Term Cooling Support

Practical support for commercial refrigeration, cold rooms and air conditioning: from urgent breakdowns through health checks, planned maintenance, hospitality uptime and multi-site care.

Support options

Choose the right level of cooling support

Useful first step Bear Cooling Health Check
1

Emergency Commercial Repair

Urgent breakdown response for commercial refrigeration, cold rooms and air conditioning faults.

  • Urgent breakdowns.
  • Fridge, cold room and AC fault diagnosis.
  • Call-out and labour rates apply.
AimFix the immediate issue.
2

Bear Cooling Health Check

A practical inspection that creates a clearer picture of condition, risk and next steps.

  • Inspection.
  • Basic asset and risk notes.
  • Model, serial and photo capture where accessible.
  • From £195 + VAT for small sites; larger sites quoted.
AimUnderstand condition and prevent repeat surprises.
3

Planned Maintenance Contract

Scheduled support for sites that need fewer avoidable breakdowns and better compliance discipline.

  • Planned preventative maintenance (PPM).
  • Condenser checks and cleaning.
  • F-Gas support.
  • Visit frequency by asset and risk.
  • Quoted after site and asset review.
AimReduce avoidable breakdowns and protect stock.
4

Hospitality Uptime Plan

Priority support for restaurants, hotels, caterers, pubs, bars and venues where downtime is costly.

  • Priority support for hospitality sites.
  • Retainer, monthly or annual options.
  • Quoted after risk review.
  • Priority support terms agreed in writing.
AimProtect service and revenue where downtime is costly.
5

Multi-Site Support Plan

Portfolio-level support for operators, landlords and groups managing several locations.

  • One asset register across several sites.
  • Planned visits.
  • Central contact.
  • Reporting.
  • Quoted after asset register review.
AimGive operators, landlords and groups one clear route for refrigeration and AC support.
Detailed inclusions

What each support option includes

The five cards above give the quick overview. These details explain what Bear normally checks, records or arranges at each level so you can choose the right starting point.

Emergency Commercial Repair

Best for

A current fridge, freezer, cold room or AC fault where stock, trading, staff comfort or customer service may be affected.

Included
  • Commercial refrigeration, cold room, freezer room and AC fault diagnosis.
  • Initial safety, access and operating checks.
  • Practical advice on repair, parts, temporary workaround or replacement where needed.
  • Recommendation after the visit if equipment is becoming unreliable.
Pricing

Reactive call-out and labour charges follow the current Price Rates page.

Bear Cooling Health Check

Best for

Businesses with unknown equipment condition, repeated faults, a new site handover or no clear maintenance route yet.

Included
  • Visual inspection of accessible refrigeration and AC equipment.
  • Basic condition, asset and risk notes.
  • Model, serial and photo capture where accessible and useful.
  • Next-step advice: repair, clean/service, monitor, quote maintenance or quote replacement.
Pricing

From £195 + VAT for small commercial sites. Larger, complex or multi-site locations are quoted first.

Scope note

A Health Check gives practical condition advice. A full asset register, compliance package or remedial quote can be added where agreed.

Planned Maintenance Contract

Best for

Sites that rely on cooling every day and want scheduled planned care rather than only calling when something fails.

Included
  • Planned preventative maintenance visits.
  • Condenser checks and cleaning.
  • Filter checks and cleaning where applicable.
  • Refrigeration and AC condition checks, with performance observations where appropriate.
  • F-Gas support where required and visit records after attendance.
Pricing

Quoted after site and asset review so visit frequency matches equipment, access, condition and operating risk.

Hospitality Uptime Plan

Best for

Restaurants, hotels, pubs, bars, caterers, venues and commercial kitchens where cooling downtime can quickly affect revenue.

Included
  • Planned maintenance base where suitable.
  • Known-site notes for access, equipment and operational risk.
  • Critical asset identification for cold rooms, cellar cooling, freezer rooms and service AC.
  • Pre-peak-period advice to reduce avoidable downtime risk.
  • Priority support terms and escalation route agreed in writing.
Pricing

Retainer, monthly or annual options are quoted after risk review and written agreement of support expectations.

Multi-Site Support Plan

Best for

Restaurant groups, hotel groups, franchise operators, landlords, managing agents and property portfolios with several premises.

Included
  • Asset register across several sites.
  • Site-by-site equipment and access notes.
  • Planned maintenance schedule by location.
  • Central contact route and reporting after visits.
  • Portfolio review to identify high-risk assets and priority-support options where suitable.
Pricing

Quoted after site list, asset register or portfolio review so support is matched to the real estate and equipment mix.

Choosing the route

Reactive, health check, maintenance and priority support — what is the difference?

Each option answers a different problem: a fault today, unclear condition, scheduled care, higher-dependency support or a portfolio that needs coordination.

Reactive repair

Fix a current fault and advise what should happen next.

Health Check

Understand equipment condition, risk and sensible next steps.

Maintenance contract

Scheduled planned care, records and visit frequency based on site risk.

Hospitality priority support

Added support for revenue-critical sites, with expectations agreed in writing.

Multi-site plan

Asset coordination, reporting and planned support across several premises.

From reactive to planned

Fix the urgent issue, then reduce the chance of repeat disruption.

Bear can help when something has already failed, then support you with practical checks and planned maintenance so your cooling equipment is easier to manage.

Pricing and quotes

Reactive rates are clear. Planned support is quoted properly.

Bear’s Price Rates page lists current first-hour attendance and additional hourly rates for reactive call-outs. Maintenance contracts, priority support and multi-site plans are quoted after review, because every site has different assets, access, condition and risk.

For urgent faults

Check the Price Rates page for current reactive attendance charges, then call Bear if a fridge, freezer, cold room or AC system needs attention.

  • Commercial refrigeration faults
  • Cold room and freezer room issues
  • Air conditioning faults and servicing

For ongoing support

Start with a health check or site review so planned maintenance is based on your actual equipment, access and risk — not a generic package.

  • Asset condition and access reviewed first
  • Visit frequency matched to site risk
  • Quoted maintenance and priority support options
Who it suits

Built for London businesses where cooling matters.

These support options are designed for commercial sites where equipment downtime can affect stock, trading, staff comfort, food safety or customer experience.

Food & hospitality

Restaurants, cafes, hotels, bars, commercial kitchens, caterers and food-led venues that rely on fridges, freezers, cold rooms and AC every day.

Retail & property

Food retailers, convenience stores, landlords, managing agents and mixed-use commercial sites with cooling assets that need planned attention.

Offices & portfolios

Offices, multi-site operators and property portfolios that need consistent support, clearer reporting and a practical maintenance route.

Talk to Bear

Need urgent help, or want a better cooling plan?

For an active breakdown, call Bear directly. For planned support, start with a health check or maintenance discussion so the quote matches your actual equipment and site risk.

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